Refund policy

Exispro LTD, operating under the trade name World Forex (hereinafter — the Company), applies this Refund Policy in order to reduce financial and legal risks and to comply with AML / KYC / CFT requirements and internal control procedures.

The Company may, at its sole discretion, restrict access to the Trader’s Room, suspend operations on a trading account, reject or cancel a transfer / withdrawal request, or return funds to the remitter if the source of funds, the nature of the transaction, or the Client’s activity contradict applicable law, AML / KYC / CFT requirements, the Company’s rules, or otherwise give rise to justified security or compliance concerns.

The Company does not cancel already executed trading transactions. At the same time, the Company may return funds to the remitter or to the original payment details if no trading activity has been recorded on the relevant trading account within 30 calendar days from the date of deposit.

Where there are objective grounds and where necessary, the Company may refund funds received via any payment system, including credit and debit cards. As a general rule, the refund will be made to the same payment details, electronic wallet, bank account, or other payment instrument that was used by the Client to fund the account.

Withdrawal or refund of the deposit amount will generally be made to the same payment details and through the same payment system used for funding the account. If a refund or withdrawal through the original method is impossible, restricted, inconsistent with security, AML / KYC / CFT requirements, payment system rules, or other justified compliance requirements, the Company may offer the Client another verified method of withdrawal or refund.

The processing time for a withdrawal request generally does not exceed 2 banking days from the moment the request is submitted. In some cases, the actual transfer time may exceed the stated period depending on the payment system, issuing bank, receiving bank, compliance review, or other circumstances beyond the Company’s control.

If the Company has reasonable and sufficient grounds to believe that the Client’s actions contradict applicable law, AML / KYC / CFT requirements, the Company’s rules, or the ordinary purpose of the services provided, the Company may, without prior notice to the Client, act within the framework of this Policy, including restricting operations, rejecting requests, blocking access to services, and returning funds to payment details that the Company considers permissible and verified.

Fees, charges, and other documented expenses related to a refund, payment investigation, transfer reversal, chargeback procedure, or the Client’s violation of payment system rules may be deducted by the Company from the Client’s funds to the extent permitted by applicable rules and service conditions.

When funding a trading account by bank card, the Client agrees not to initiate a chargeback request with the bank or payment service provider in relation to a payment that has already been credited to the trading account and used within the framework of the Company’s services, whether during or after the use of such services. Any such attempt may be treated by the Company as a breach of the service conditions and may result in measures provided for by the Company’s rules and applicable law.

The Company takes all necessary measures to prevent and block both funding and withdrawal of funds by third parties. Funding and withdrawal may be carried out only by the account holder using payment details that belong to and/or have been verified in respect of that account holder.

If you have any additional questions, please contact the Company by e-mail: [email protected].