PUBLIC OFFER AGREEMENT
The trade name (brand) World Forex, used since 2007 and associated with the provision of services on international financial markets, is the trade designation under which access to the service is provided through the relevant web resource.
Exispro LTD, registered as an International Business Company (IBC) in Saint Lucia under registration number 2023-00137, with the registered address: 1st Floor, The Sotheby Building, Rodney Bay, Gros-Islet, Saint Lucia, P.O. Box 838, Castries, carrying out operational and contractual activities under the trade name World Forex and hereinafter referred to as the “Company”, provides an individual, hereinafter referred to as the “Client”, with a service for carrying out operations in financial instruments, including the Forex market, contracts for difference (CFD) on shares, indices and metals, digital contracts, cryptocurrencies and other instruments available on the Company’s website, in accordance with the terms and conditions of this Agreement.
This Agreement constitutes a public offer of the Company. Acceptance of this Agreement occurs upon the Client’s registration of a profile on the Company’s website in the personal section Trader’s Room. When opening each trading account within such profile, the Client additionally confirms that he or she has read and agrees to the terms of this Agreement.
The use of the Company’s individual services related to depositing funds, opening trading accounts and carrying out trading operations shall be governed by this Agreement.
Terms used in this Agreement and not expressly defined herein shall have the meaning set out in the “Terminology” section available on the Company’s website, unless otherwise expressly provided by this Agreement.
1. Settlement Procedure
- 1.1. The Client independently registers a profile on the Company’s website in the Trader’s Room. After profile registration, the Client receives access to the personal interface of the Trader’s Room. When opening a trading account within the profile, the Client is assigned a trading account number (login), a trading password and, where applicable, an investor password.
- 1.2. The Client funds the opened trading account within 30 calendar days from the date of its opening in an amount not less than the minimum initial deposit established for the relevant account type.
- 1.3. The Company has the right to close or cancel an account with a zero balance if such account has existed with such balance for more than 15 calendar days. The Company also has the right to close or cancel an account with any balance if the period of non-use and existence of the account with such balance exceeds 90 calendar days, subject to prior notice to the Client. In such case, the Company shall return the funds using the Client’s payment details last used for funding the trading account or withdrawing funds, unless other details are provided by the Client within 5 days from the date of the closure notice.
- 1.4. The Client has the right to withdraw from the trading account any amount not used to cover margin.
- 1.5. A withdrawal request shall be submitted by the Client electronically via the Trader’s Room. Upon receipt of the payment request by the Company, the amount to be withdrawn shall be deducted from the Client’s trading account balance.
- 1.6. Transfer of funds to the Client’s details shall be made within 2 banking days after receipt of the Client’s request. Transfer of funds under requests not related to trading activity (Clause 4.13 of this Agreement) shall be made within 10 banking days after receipt of the relevant request.
- 1.7. The Company’s payment details for funding the trading balance shall be provided to the Client exclusively through the website interface in the relevant sections of the Trader’s Room.
- 1.8. When funding an account, the Client shall use only the current payment details, payment forms or other payment data generated and provided by the Company in the Trader’s Room interface for the relevant payment method at the time of payment. The validity period of such details, payment forms or other payment data is determined by the terms of the relevant payment method, payment system, exchange service or the Company’s interface.
- The Company shall not be liable for funds transferred by the Client using payment details, payment forms or other payment data obtained outside the Company’s interface, no longer valid, cancelled or otherwise different from the data provided by the Company for the specific payment method. In such cases, the Company shall not be obliged to search for, return or credit such funds to the Client’s trading balance.
- 1.8.1. Funding of a trading account by third parties is not permitted. Such payments shall be returned to the payer, while all commission expenses shall be borne by the owner of the trading profile.
- 1.9. The Client shall independently bear all expenses related to deposit and withdrawal of funds. Such expenses include fees of payment systems, exchange services and other fees arising from the chosen transfer method.
- 1.10. When funding a trading account using available payment instruments, including fiat currencies and cryptocurrency networks, the Client has the right to request withdrawal by the same method used for the funding, in the relevant equivalent.
- In the event of withdrawal of funds received as profit from trading operations, the Client may request withdrawal via other available payment instruments and/or in other equivalents. At the same time, the Company reserves the right to propose another withdrawal method or another equivalent if execution of the request as submitted may conflict with the Company’s obligations related to the return of client funds, security, compliance, AML requirements or maintaining liquidity balance.
- 1.11. Within the framework of the AML policy aimed at combating money laundering, the Company has the right to refuse transfer of funds to payment details that do not correspond to the details used when funding the trading account. Such refusal shall not constitute a refusal by the Company to perform its payment obligations and shall be treated as a security measure, including in the event that the Client may have indicated withdrawal details incorrectly.
- The Company has the right to request from the Client information and documents confirming the correctness of the payment details and their ownership by the Client.
2. Liability of the Company and the Client
- 2.1. The Client is informed and agrees that the Company shall not be liable for the Client’s actions or omissions when carrying out conversion and other trading operations. Responsibility for the condition of the trading account rests with the Client.
- 2.2. The Company has the right to amend this Agreement by notifying the Client at least 2 business days before such amendments come into force. Proper notice shall also include publication of information on the main page of the Company’s website for at least 3 days and placement of a notice in the personal interface of the Trader’s Room.
- 2.3. The rights and obligations of the Company and the Client under this Agreement shall remain in force until termination of the Agreement, closure of all Client accounts or receipt by the Company of the Client’s notice on termination of contractual relations, unless otherwise follows from the nature of the respective obligation.
- 2.4. The Company shall not be liable for failure to perform its obligations caused by insufficient quality of information transmission over the Internet to the Client’s trading terminal, nor for the Client’s use of information, software or interfaces of websites not belonging to the Company.
- 2.5. The Client acknowledges that any market recommendations and information transmitted to the Client by the Company, its representatives or third parties do not constitute an offer to perform a specific transaction.
- 2.6. The Client acknowledges and accepts that:
- a) any payments made by the Client using payment details, payment forms or other payment data that were not generated and provided through the Company’s interface for the specific payment method at the time of payment, or that have lost their validity or differ from the Company’s current data, shall not give rise to the Company’s liability and shall not create any obligation of the Company to search for, return or credit such payment to the Client’s trading balance;
- b) any actions committed by the Client or third parties due to the Client’s fault or participation, destabilising the Company’s operation, services, equipment or software, may result in the Company refusing to service the Client’s current trading account with payment of the amount remaining on the trading balance provided there are no open market positions. The Company shall notify the Client of the reasons for such decision and may also refuse such Client subsequent registration and servicing of a new trading account.
- 2.7. The Client represents and warrants that:
- a) the Client is legally capable, has reached the age of majority and has sufficient financial standing to use the Company’s services;
- b) the Client understands the nature of operations on the Forex and CFD markets and is able to make independent trading decisions;
- c) the information provided by the Client to the Company is true and accurate; the Client shall notify the Company of any change in such information within 24 hours from the moment of change;
- d) the e-mail address specified by the Client is not a shared, group or jointly used address with third parties; messages, requests, claims and other information sent from such address shall be deemed to originate from the Client unless the Company receives evidence to the contrary;
- e) the Client has read and accepted the terms of the Company’s AML policy and, if necessary, is ready to provide identification documents as well as documents confirming ownership of a bank card and/or other payment details.
3. Client Risks
- 3.1. The Client understands that the risk of loss in trading may be significant. Before carrying out trading operations, the Client must independently assess his or her financial capabilities and acceptable level of risk.
- 3.2. The Client acknowledges that he or she may completely lose the initial funds deposited as well as any additional funds used during trading.
- 3.3. The Client agrees that the Company shall not be liable for the Client’s losses caused directly or indirectly by restrictions imposed by state authorities, currency or market rules, suspension of trading, military actions, force majeure circumstances and other events beyond the Company’s will and control.
- 3.4. The Company shall not compensate the Client for lost profits, other losses or moral damages if the claim is related to actions not performed by the Client or the Client’s intention to perform any actions in the future.
- 3.5. The Client is informed of additional risks related to the functioning of electronic trading systems as well as the operation of communication channels and the Internet.
- 3.6. The Client bears full responsibility for the risks associated with keeping access data to the trading account and must prevent third parties from accessing his or her trading devices and means of authorisation. The Client’s losses and risks related to restoring access to the trading account do not create any obligations for the Company other than providing new access data subject to sufficient and unambiguous identification of the Client as the account owner.
- 3.7. The Client confirms that, when starting to perform trading operations with real funds, he or she:
- a) is familiar with and understands the principles of operation of the international Forex market to an extent sufficient to perform transactions;
- b) is familiar with and understands the principles of leverage when performing trading transactions;
- c) is familiar with the functions of the trading terminal, including the functions described in the terminal help materials;
- d) understands the principles of price formation on the Forex market and the specifics of chart construction in the trading platform;
- e) has, where necessary, completed preliminary preparation, including through the use of a demo account; however, the absence of such preparation does not release the Client from accepting all trading risks;
- f) understands that using trades without Stop Loss levels, Take Profit levels, and using a significant part of free funds as margin may substantially increase the risk of losing funds up to the full loss of funds in the account.
4. Trading Rules
- 4.1. Using electronic access, the Client may place the following trading instructions:
- - OPEN — open a position;
- - CLOSE — close a position;
- - set, delete or modify Stop Loss, Take Profit, Buy Limit, Buy Stop, Sell Limit, Sell Stop, as well as Buy Stop Limit and Sell Stop Limit orders (MetaTrader 5 only).
- Any other instructions are not permitted and shall be automatically rejected.
- 4.2. A confirmed instruction to open or close a position may not be cancelled, changed or revoked.
- 4.3. A trade is carried out by the Client at the Bid / Ask prices shown in the client part of the trading terminal. During the trading session, the Client selects the desired transaction and sends a request for price confirmation by the Dealer.
- 4.4. If the price changes during processing of the request or in the event of increased market volatility, the Dealer may offer the Client a new price. In such case, the Dealer’s response time may be extended until price certainty appears. If the offered price is unacceptable to the Client, the Client has the right to reject it.
- 4.5. The Dealer may reject the Client’s request to open a position if free margin is less than the margin required to secure such position.
- 4.6. Pending orders (Sell Limit, Buy Limit, Sell Stop, Buy Stop), as well as Stop Loss and Take Profit orders for Forex and CFD on shares, are executed at the prices specified by the Client upon the first touch of the market price, except where the execution price is formed at the opening of the trading session or during sharp changes in the financial instrument rate, including due to important news releases.
- In such case, orders shall be executed at the Client’s requested price if the first tick is within 10 points of the requested price. Otherwise, the Company may execute the order at the price of the next tick.
- 4.6.1. On W-PROFI, W-PROFI fix, W-CENT, W-CENT fix and W-INSTANT accounts, leverage depends on the amount of own funds on the trading account:
1–1000 USD — leverage 1:1000
1001–5000 USD — leverage 1:500
5001–10000 USD — leverage 1:200
10001–50000 USD — leverage 1:100
50001–100000 USD — leverage 1:50
100001 USD and above — leverage 1:33. - 4.6.2. The Company may increase the Limit & Stop level parameter for orders on financial instruments up to 20 points during the release of important economic news. The beginning of such period is considered no less than 10 minutes before the release of the relevant news.
- 4.6.3. The Company may increase the spread as well as the Limit & Stop level parameter for certain financial instruments during periods of low volatility or low liquidity.
- 4.7. The Dealer may refuse to execute an order or revise the opening or closing price of an order in the event of a technical failure of the trading platform affecting the quotation stream for financial instruments, as well as in the event of other technical failures.
- 4.8. The Client shall not have the right to modify or delete active and pending orders if the price has reached the level of execution of such order.
- 4.9. Forced closing of open positions (Stop Out) in the Client’s account occurs when the Margin Level reaches 5%. If more than three positions are open, the Company reserves the right, when the Margin Level reaches 10%, to close part of the most losing positions in order to avoid a negative balance in a fast (volatile) market.
- 4.10. Grounds for suspension of the Company’s operation or revision of the Client’s executed trades may include failures of Internet communication providers, disruption of information flows, hacker attacks and other unlawful actions against the Company’s servers and equipment, force majeure circumstances, as well as suspension of trading on financial markets affecting the instruments used by the Company.
- 4.11. The Company has the right to revise a trading transaction in the event of detection of a software failure within 5 trading sessions from the moment of its detection. In such case, the Client shall be provided with historical data from at least 2 independent quotation sources.
- 4.12. The Client agrees that the Company has the right to cancel the trading result of the Client’s trades in the event of systematic use of a trading strategy in which the time between opening and closing an order, or opening an opposite fully or partially locking order, does not exceed 2 minutes.
- 4.13. If the Client’s intentions or actions are related to the use of technical or other features of trading conditions, equipment operation or software in order to derive profit primarily by manipulating such conditions, both on a single account and on a group of related accounts, the Company has the right to cancel the relevant operations by classifying them as non-trading. In the event of repeated or systematic abuse, the Company may forcibly close the Client’s account or accounts with payment of the amounts deposited in the trading accounts.
- 4.14. The Client bears full responsibility for trading operations performed using additional functions of the trading terminal, including Trailing Stop and Expert Advisor. The operation of such functions depends on the client terminal and cannot be controlled by the Company’s server.
- 4.15. The Company has the right to require the Client to stop using a trading advisor on the Client’s account if the number of requests to the server exceeds reasonable limits and creates an increased load on the Company’s server.
- 4.16. The Company reserves the right to reduce leverage and to increase margin requirements based on increased volatility, low liquidity and other current market conditions.
5. General Provisions on Digital Contracts Trading
- 5.1. To trade “American/European” digital contracts and “Digital Contracts 0-100”, the Client opens a W-DIGITAL account in the Trader’s Room. As a result of opening such account, the Client is assigned a trading account number (login) and a trading password.
- 5.2. Each financial contract concluded within the digital contracts service constitutes a separate agreement between the Client and the Company and is not a security and may not be transferred, assigned or otherwise disposed of in favour of any third party.
- 5.3. The main means of placing orders for “American/European” digital contracts are the WebTrader and MetaTrader 4 platforms and mobile applications for iOS and Android. Processing of trading instructions is performed on the basis of the MetaTrader 4 trading server in the Market Execution mode.
- 5.3.1. The desktop version of the MetaTrader 4 client terminal may be used for trading “American/European” digital contracts together with the additional FX LITE application, whose interface allows digital contract parameters to be set.
- 5.3.2. Use of Expert Advisors is permitted on all types of digital contracts accounts.
- 5.3.3. MetaTrader 4 may also be used for trading “American/European” digital contracts without the additional FX LITE application. In such case, the expiry parameters must be specified manually or by EA functions in the “Comment” field of the order window in the format “BO exp:120”, where 120 is the expiry time in seconds.
- 5.3.3.1. Only valid expiry periods available in the trading interface at the time of order submission may be used for “American/European” digital contracts. Information about expiry periods published on the Company’s website, including the “Preliminary Calculations” section, is for reference only.
- 5.3.3.2. The format for specifying expiry and the form of request submission for “Digital Contracts 0-100” are determined by the relevant trading interface and are additionally described in the relevant website section.
- 5.3.4. Mobile applications for trading “American/European” digital contracts on iPhone/iPad and Android are installed from the respective application stores.
- 5.4. The following types of digital contracts are available in the Company on the W-DIGITAL account type:
- - “American Digital Contracts”;
- - “European Digital Contracts”;
- - “Digital Contracts 0-100”.
Trading Terms for “European Digital Contracts”
- 5.5. Trading assets of “European Digital Contracts” are available only on the W-DIGITAL account type, have the suffix “b” in the symbol name and are displayed in the relevant sections of the trading platforms.
- 5.5.1. When purchasing a digital contract, the Client may choose only one of two directions: UP or DOWN, specifying the required trade parameters in advance.
- 5.5.2. An UP contract is considered executed with a positive result if, at the moment of expiry, the price of the underlying asset is higher than the price at the moment the contract was concluded.
- 5.5.3. A DOWN contract is considered executed with a positive result if, at the moment of expiry, the price of the underlying asset is lower than the price at the moment the contract was concluded.
- 5.5.4. A digital contract is considered executed with the result “draw” if, by the moment of expiry, the price of the underlying asset has not changed compared with the moment the contract was concluded. In such case, the investment amount shall be returned to the trading account balance in full.
- 5.5.5. A “European Digital Contract” expires only on the date and time of the established expiry period. Early closure of such contract is not allowed.
- 5.5.6. Payout Win and Payout Loss for each underlying asset are determined by the parameters of the specific contract displayed to the Client in the trading interface before the contract is concluded. Information published in the special sections of the Company’s website, including the “Preliminary Calculations” section, is for reference only and may differ from the values displayed in the trading interface at the moment of contract conclusion.
- 5.5.7. Payout Win, Payout Loss and expiry periods are determined by the Company based on market conditions, expected interest rate levels, economic news, volatility and other factors affecting the parameters of the purchased contract.
- 5.5.8. Changes in Payout Win and Payout Loss are allowed only for new contracts.
Trading Terms for “American Digital Contracts”
- 5.6. Trading assets of “American Digital Contracts” are available only on the W-DIGITAL account type, have the suffix “ab” in the symbol name and are displayed in the relevant sections of the trading platforms.
- 5.6.1. When purchasing a digital contract, the Client may choose only one of two directions: UP or DOWN, specifying the required trade parameters in advance.
- 5.6.2. An UP contract is considered executed with a positive result if, at the moment of expiry, the price of the underlying asset is higher than at the moment the contract was concluded.
- 5.6.3. A DOWN contract is considered executed with a positive result if, at the moment of expiry, the price of the underlying asset is lower than at the moment the contract was concluded.
- 5.6.4. An “American Digital Contract” may be closed early. It is subject to Freeze Time and other applicable parameters determined and displayed in the trading interface at the time of conclusion and servicing of the contract. Information about such parameters published on the Company’s website, including the “Preliminary Calculations” section, is for reference only.
- 5.6.5. An additional commission of 40% of the investment amount shall be charged for early closure of such contract unless otherwise established in the parameters of the respective contract.
- 5.6.6. An “American Digital Contract” does not provide return of the investment in case of a losing result.
- 5.6.7. The “draw” result is determined under the same rules as for “European Digital Contracts”; in such case the investment amount shall be returned to the account balance in full.
- 5.6.8. Payout Win for each underlying asset is determined by the parameters of the specific contract displayed to the Client in the trading interface before the contract is concluded.
- 5.6.9. Payout Win, early closure commission, Freeze Time and expiry periods are determined by the Company based on market conditions, expected interest rates, news, volatility and other market factors.
- 5.6.10. Changes to Payout Win, early closure commission and Freeze Time are allowed only for new contracts.
- 5.6.11. In case of early closure of the contract, profit/loss is recalculated dynamically in proportion to the elapsed time until the full expiry of the contract.
- 5.6.12. Underlying assets of “American Digital Contracts” do not support full or partial hedging.
Trading Terms for “Digital Contracts 0-100”
- 5.7. Trading assets of “Digital Contracts 0-100” are available only on the W-DIGITAL account type, have the suffix “-bt” in the symbol name and are displayed in the relevant sections of the trading platforms.
- 5.7.1. MetaTrader 4 is used to conclude trades in “Digital Contracts 0-100” without additional applications. Execution takes place in Instant Execution mode.
- 5.7.2. The underlying assets of these contracts are grouped under the instrument group “FX Digital contract 0-100”.
- 5.7.3. The source of quotations is the base Forex symbol of the relevant currency pair.
- 5.7.4. Quotations of the underlying assets have precision of 4/2 digits after the decimal point.
- 5.7.5. When purchasing such contract, the Client uses the standard MetaTrader 4 order window and selects either BUY / UP or SELL / DOWN.
- 5.7.6. A BUY contract is entered at ASK and closed at BID. A BUY contract is considered closed with a positive result if the closing price (BID) is higher than the opening price (ASK).
- 5.7.7. A SELL contract is entered at BID and closed at ASK. A SELL contract is considered closed with a positive result if the closing price (ASK) is lower than the opening price (BID).
- 5.7.8. Payout Win and Payout Loss for “Digital Contracts 0-100” are always 100%.
- 5.7.9. The minimum expiry term is 1 hour and the maximum is 5 days. The expiry period is specified in the “Comment” field of the order window in hours or in the format D1, D2 … D5.
- 5.7.10. Early closure of a “Digital Contract 0-100” is not allowed.
- 5.7.11. If the expiry time falls on a weekend, the closing price shall be the first tick received after the opening of the next week’s trading session.
- 5.7.12. If by the moment of expiry the price of the underlying asset has not changed, the SELL contract shall be closed with a positive result and the BUY contract with a negative result.
- 5.7.13. The closing price of a “Digital Contract 0-100” shall be the first tick received after the expiry of the contract.
General Terms for Digital Contracts Trading
- 5.8. Additional information on the conditions for concluding digital contracts is published in special sections of the Company’s website, including the “How to Trade Digital Contracts” and “Preliminary Calculations” pages, and is for reference only. Legally significant for a specific contract are the parameters displayed to the Client in the trading interface immediately before the contract is concluded.
- 5.9. If the Client attempts to conclude a contract for an amount exceeding the maximum investment amount for the relevant account type, the terminal may display the error message Invalid Volume or Off quotes.
- 5.10. If the Client attempts to conclude a contract for an amount below the minimum investment amount for the relevant account type, the terminal may display the error message Invalid Volume or Off quotes.
- 5.11. At the moment a digital contract is concluded, a trading order is opened with a negative profit equal to the investment amount in the contract. Upon expiry, the trading order is closed with a profit value depending on the result of the trade.
- 5.12. The Company has the right to cancel a request to purchase a financial contract if there are insufficient funds in the trading account balance to purchase such contract.
- 5.13. Quotations of underlying assets offered by the Company for digital contracts trading are formed by the Company on the basis of interbank trading information and information received from the Company’s counterparties.
- 5.14. Quotations of underlying assets for American and European digital contracts represent middle prices calculated by the formula: (Ask + Bid) / 2 = Middle Price.
- 5.15. The Client is informed and agrees that prices of underlying assets for American and European digital contracts may differ from prices on the Forex market. Price levels obtained from third-party sources shall not be accepted for consideration. All issues related to determination of price levels shall be considered by the parties on the basis of the Company’s data.
- 5.16. Trading in digital contracts is available from Monday to Friday in the time interval from 00:05 to 23:59, excluding weekends and holidays. Unless otherwise expressly provided by the rules of the relevant type of digital contract, the contract shall be executed in accordance with its established expiry rules.
- 5.16.1. The Company has the right to change the digital contracts trading schedule without prior notice. In such cases, the trading terminal may display the message “Market is closed”.
- 5.16.2. Information displayed in the “Preliminary Calculations” section is for informational purposes only. The valid values are those displayed in the purchase request form for a digital contract or in another trading interface immediately before its purchase.
- 5.16.3. The processing time of trading instructions when concluding digital contracts is not fixed and may range from 0.1 to 3 seconds.
- 5.16.4. When using mechanical trading systems, including Expert Advisors and Scripts, the estimated processing time of requests on W-DIGITAL accounts may be increased for additional verification of price correctness and the possibility of concluding a digital contract.
- 5.17. The Company has the right to stop trading in digital contracts if there are grounds specified in Clause 4.10 of this Agreement, as well as in the presence of special market conditions including unusual volatility, low liquidity of the underlying assets, impossibility of correct calculation of the contract price, payout or loss amount, and other circumstances which, in the Company’s opinion, make further provision of this service impractical.
6. General Provisions on Cryptocurrency Trading
- 6.1. Cryptocurrency trading is carried out on a W-CRYPTO trading account opened in advance in the Trader’s Room.
- 6.2. The rules for concluding cryptocurrency transactions are governed by the provisions of Section 4 of this Agreement unless otherwise established by this section.
- 6.3. Cryptocurrency trading is performed without actual delivery by opening and subsequently closing a trade, where the trading result is the difference between the opening and closing price of the trade recalculated into the deposit currency of the account.
- 6.4. The cryptocurrency quotation stream is formed on the basis of aggregation of quotations from publicly available cryptocurrency exchanges, as well as on the basis of the Company’s own order list formed with an external liquidity provider.
- 6.5. Orders on W-CRYPTO accounts are executed in Market Execution mode. Execution speed is not rigidly regulated due to the specifics of the cryptocurrency market.
- 6.6. The spread for cryptocurrencies depends on current market conditions and may change sharply and significantly.
- 6.7. Available leverage sizes are indicated in the “Contract Specifications” section of the Company’s website.
- 6.7.1. The Company may reduce leverage at any time without additional notice to the Client based on current market conditions.
- 6.8. The maximum volume of a single trade, as well as the aggregate volume of all open positions, is determined by the leverage size and indicated in the “Account Types” section of the website.
- 6.8.1. For BTCUSD and BCHUSD contracts, the maximum aggregate volume of open positions is 5 lots. The Company may close the excessive part of the volume at the trade opening price.
- 6.8.2. The Company may, at its own discretion, reduce the aggregate volume of open positions at the opening price without prior notice to the Client if required by current market conditions.
- 6.9. No annual interest rate IR is accrued on W-CRYPTO accounts.
- 6.10. The Company may amend cryptocurrency trading conditions both for new and already open positions without prior notice to the Client if such amendments are caused by market conditions, liquidity, execution parameters, liquidity provider requirements, security or other objective circumstances affecting the provision of the service.
- 6.11. Cryptocurrency trading may be stopped at any time without prior notice and without disclosure of reasons, with settlements performed at the last available price before trading was stopped or at another price available on the relevant trading venues.
7. Terms of Use of the “Deposit Bonus +100%”
- 7.1. The bonus may be credited to W-PROFI, W-PROFI fix, W-CENT, W-CENT fix, W-INSTANT accounts, as well as Personal Accounts opened with the Company, regardless of the opening date, deposit currency and account currency.
- 7.1.1. The bonus is not credited to W-CRYPTO and W-DIGITAL account types.
- 7.2. The Client has the right to receive the bonus when funding the account with an amount equivalent to 100 USD or more.
- 7.3. The total number of bonuses credited under the promotion is unlimited unless otherwise established by the Company.
- 7.4. The bonus is credited in the form of credit and is not withdrawable.
- 7.5. Crediting the bonus does not change the trading account balance.
- 7.6. When withdrawing funds from an account to which the bonus was credited, bonus funds, if any, are deducted proportionally to the withdrawal amount at a 1:1 ratio.
- 7.6.1. When transferring funds from an account to which the bonus was credited, bonus funds are deducted proportionally to the transfer amount at a 1:1 ratio and are credited to the account to which the transfer is made.
- 7.7. The bonus may not be used when trading digital contracts and cryptocurrencies.
- 7.8. The bonus is the property of the Company and may be withdrawn by the Company at any time.
- 7.8.1. The bonus cannot be lost. In the event of negative floating profit (Equity), margin requirements are calculated solely on the basis of the Client’s own funds on the account.
- 7.8.2. The Client may refuse crediting of bonus funds when funding the account with an amount equivalent to 100 USD or more by removing the corresponding mark in the Trader’s Room.
- 7.8.3. The Client may also refuse the bonus after it has been credited to the account by sending a request to support from the Trader’s Room.
- 7.9. The Company may terminate the “Deposit Bonus +100%” promotion at any time.
8. Terms of Use of the “Bonus Voucher”
- 8.1. The bonus voucher may be credited to any type of trading account available for opening with the Company.
- 8.2. The condition for crediting the bonus voucher is the presence of a verified phone number.
- 8.3. The bonus voucher may be credited as an incentive bonus for participation in contests, promotional campaigns and other events held by the Company. Additional conditions for receiving a bonus voucher may be established separately for each specific event.
- 8.4. The bonus voucher is not withdrawable unless otherwise expressly provided by the additional conditions of the relevant event.
- 8.4.1. Funds credited under the bonus voucher may be used solely for trading products offered by the Company.
- 8.4.2. Profit received as a result of using bonus voucher funds may be withdrawn in the volume and under the conditions provided by this section and Clause 1.10 of this Agreement.
- 8.4.3. The Company may refuse withdrawal of profit received as a result of using bonus voucher funds to the details specified by the Client if such withdrawal method cannot be used for reasons of security, AML, compliance or other justified reasons. In such case, the Company shall provide the Client with the opportunity to withdraw such profit by another permissible payment method or through another payment system, subject to Clause 1.10 of this Agreement.
- 8.4.4. The Company may refrain from accruing or may cancel accruals under the annual interest rate (IR) obtained through bonus voucher funds.
- 8.5. If necessary, the Company may request from the Client identity documents and/or proof of residential address in accordance with the Company’s AML policy.
- 8.6. The bonus voucher is the property of the Company and may be cancelled at any time where there are grounds to believe that the bonus voucher funds are being used for purposes other than intended or where abuse of the bonus program is detected.
- Such abuse may include, in particular, the use of proxy servers when trading using bonus voucher funds, the existence of several trading accounts with similar trading strategies and other similar actions. If such circumstances are detected, profit obtained using bonus voucher funds shall also be subject to cancellation.
- 8.6.1. The Company may refuse to grant an incentive bonus to a participant if such participant has previously received 2 or more incentive bonuses and the difference between his or her own deposits and withdrawals has not exceeded 25% of the total amount of bonuses previously received.
- 8.7. The Company reserves the right to cancel funds credited under a bonus voucher if the profit received in excess of such funds exceeds 150%.
- 8.7.1. The Company may limit the trader’s profit obtained as a result of trading exclusively with bonus voucher funds if the amount of such profit equals or exceeds 50 times the amount of the received bonus.
- 8.8. Bonus voucher funds are not withdrawable and are available only for trading operations. Profit obtained from trading Forex group assets with bonus voucher funds on W-PROFI, W-PROFI fix, W-CENT, W-CENT fix and W-INSTANT accounts may be withdrawn in any amount. On W-DIGITAL accounts, such profit may be withdrawn only upon completion of account turnover equal to ten times the amount of the bonus: Bonus × 10.
9. Cashback Club Program Terms
- 9.1. All Clients of the Company may participate in the Cashback Club loyalty program.
- 9.2. Upon activation of the Cashback Club program, a club coefficient is calculated for the participant and a profile level in the club is assigned. The calculation of the club coefficient depends on the trading turnover on all profile accounts during the last 30 trading days.
- 9.2.1. Trading turnover is calculated in lots and/or as the sum of all funds invested in digital contracts.
- 9.3. The club coefficient and cashback amount are updated once per day.
- 9.4. Cashback is calculated and credited within 10–15 minutes after closing a trading position.
- 9.4.1. Cashback is calculated on the non-overlapping volume of the trading instrument.
- 9.4.2. For partially or fully hedged trading orders, cashback is calculated after all orders involved in the lock and overlapping with the calculated order have been closed.
- 9.4.3. The cashback amount is determined by the base value for each trading instrument and depends on the trade volume and the club coefficient by which the base value is multiplied. Preliminary calculations are published in the special section of the Cashback Club program.
- 9.4.4. Cashback is not calculated and not credited when trading digital contracts of the “Digital Contracts 0-100” group.
- 9.4.5. Credited cashback not used within 60 days shall be cancelled.
- 9.5. The maximum cashback amount credited per day is 500 USD.
10. Additional Services “Personal Account” and “Funds Transfer”
- 10.1. The Client has the right to use the Company’s additional services “Personal Account” and “Funds Transfer” within the Client’s profile in the Trader’s Room.
- 10.2. The “Personal Account” service is intended for holding funds within the Client’s profile and their subsequent allocation between the Client’s trading accounts. The “Funds Transfer” service is intended for internal transfer of funds between accounts of one Client profile.
- 10.3. Internal transfers between accounts of the Client’s profile are carried out through the Trader’s Room interface in accordance with the procedure established by the Company.
- 10.3.1. Conversion of funds between accounts with different currencies is performed at the Company’s internal exchange rate determined on the basis of market conditions, quotations, terms of available payment and/or exchange services and other factors taken into account by the Company at the moment of the transaction.
- 10.4. The Company may change internal exchange rates between profile accounts and apply commercial rates depending on market conditions, liquidity, services used and other circumstances affecting the conversion.
- 10.5. The Client agrees that the Company’s additional services are solely a marketing and auxiliary tool for convenient use of the Company’s services and are not a banking service. In the event of manipulation or abuse of the “Personal Account” and “Funds Transfer” services, the Company may cancel the difference in the profile balance increased exclusively through the use of such services.
11. Review of Requests, Claims and Disputes
- 11.1. The parties shall seek to resolve all disputes through negotiations and correspondence. The Client’s claims shall be accepted for consideration by the Company only in writing and no later than 3 calendar days from the date the disputed situation arose.
- 11.2. All Client communications shall be considered official and treated as written if they are sent:
- - through the Company’s website interface in the Trader’s Room;
- - using the e-mail address specified at registration, to the addresses of the relevant Company departments;
- - by regular mail.
- Messages sent through messengers, online communicators, operational support chats, social networks and other similar channels not designated by the Company for official correspondence shall not be considered written communications.
- 11.3. The period for consideration of the Client’s claim by the Company shall not exceed 10 business days from the moment the Company receives from the Client all necessary and sufficient data related to such claim and required for its resolution.
- 11.4. The Company may leave a claim without consideration if its text contains obscene language, insults directed at the Company or its employees, or threats related to the intention to damage the Company’s reputation in public sources.
- 11.5. The Company may unilaterally terminate contractual relations with the Client or fully or partially restrict the Client’s use of the Company’s services with immediate effect if the Company identifies objective and justified grounds for doing so, including but not limited to security requirements, AML/compliance, infrastructure protection, prevention of abuse or violations of the Agreement. Where disclosure of the reasons may contradict security requirements, compliance obligations or the legitimate interests of the Company, the Company may refrain from disclosing such reasons to the Client in full.
- 11.6. In the event of disagreements regarding operations or the status of the Client’s trading account, the parties shall consider the transaction logs and account status on the basis of the Company’s data.